FAQs

What types of conditions do you treat?

We treat a wide variety of orthopedic and neurologic conditions. We treat older, arthritic pets as well as young animals presenting with congenital abnormalities; we commonly treat those who are recovering from surgery. A custom exercise program and nutritional guidance assists with weight loss and can help our canine athletes reach peak performance and prevent sporting injuries.

Some specific conditions commonly treated:

  • Patients with intervertebral disc disease (IVDD
  • Cruciate injuries – post-operative treatment and conservative care
  • Hip dysplasia–both patients newly diagnosed and those showing signs, such as difficulty walking, posturing for defecation, acting painful
  • Luxating patellas
  • Arthritis
  • Ataxia, also known as lack of coordination 
  • Fibrotic Myopathy
  • Degenerative Myelopathy (DM)
What training does your veterinarian have in order to work in rehabilitation?

Our veterinarians both completed veterinary school, then undertook additional training at the Canine Rehabilitation Institute to specialize in veterinary physical rehabilitation. Please see our Staff page to get to know us better!

Who performs treatments on my pet?

Initial evaluations are performed by one of our veterinarians and a veterinary assistant. Acupuncture, manipulation treatments, Platelet Rich Plasma (PRP) treatments, and diagnostic ultrasounds are all performed by our veterinarians with the help of a veterinary assistant or therapy assistant. Other treatments, such as underwater treadmill, massage, LASER treatment, etc, are performed by our trained therapy assistants. Please see our Staff page to get to know us better!

How do you decide what treatments will be performed?

Once the veterinarian has evaluated your pet’s condition, the veterinarian will make specific recommendations based upon what they feel will best benefit your pet.

How long are therapy sessions?

Most sessions last between 1-2 hours. They are personalized to your pet’s condition and needs.

Do you treat animals other than dogs?

Yes! While our primary focus is dogs and cats, we have worked with rabbits, sheep, pigs, and llamas to name a few. 

What is the cost of the evaluation?

$170

What is included in the Initial Evaluation?

The initial evaluation includes the veterinarian’s complete musculoskeletal and neurological examination. We perform several tests to assess your pet’s function and ability, such as their ability to perform everyday transitions like moving from a sit to a stand.  We also perform slow motion video analysis of your pet’s gait (how they walk). If applicable, we may perform a computerized temporospatial gait analysis. More info

How do I schedule an appointment?

Just call our office during regular business hours. In general, this will be a 15-minute phone conversation, as there is a bit of information we will need from you.

How many treatments will my pet need?

The number of treatments, as well as what types of therapies are recommended, will be based upon your pet’s diagnosis and condition.  In general, most patients are seen 2-3 times a week to start; as your pet progresses, the number of treatments will likely decrease.

Do I need a referral from my regular veterinarian to come there?

We are happy to have a referral from your veterinarian; however, one is not needed.

Do I need to bring veterinary records?

We ask that you contact your regular veterinarian and ask for the following information to be sent via fax or email prior to your pet’s evaluation appointment: 

  • Vaccination history — all patients must be current on rabies vaccination
  • Doctor’s notes regarding this condition from the last 4 months
  • Radiographs of this issue or any survey films that might have been taken 
  • Any bloodwork performed in the last 60 days

Please be sure to contact any and all veterinary clinics that may have seen your pet for this condition, or any recent musculoskeletal or neurologic condition. 

How often will my pet need to come?

Most clients will bring their pet 2-3 times a week, but we have had patients who can only come weekly or even every other week. We do our best to work around your schedule and help you recognize realistic treatment goals.

How much does therapy cost?

We tailor treatment plans not only to your pet’s needs but also your financial needs and time needs. Therapy ranges in cost per modality that is performed; cost per modality range from $35 to $95 per session. Initial treatment plans generally range $1750-2250, which would include 6 weeks of therapy. We are happy to work with a variety of budgets to provide therapy for your pet.

Do you accept pet insurance?

We are happy to help you with signatures or copies of records whenever needed but we do not directly file pet insurance paperwork. What insurances cover rehab?

Do you provide drop off services?

We offer both ½ day and full day drop off services, prices vary between $13-25.

How do you measure my pet’s progress?

We have several opportunities to gauge your pet’s progress. Pets receiving underwater treadmill therapy will have periodic sessions in which the veterinarian will evaluate their performance and ability during treatment.  Pets receiving acupuncture or manipulation treatments will also be seeing the veterinarian and their condition noted. Near the end of the treatment plan we do a re-evaluation. This is very similar to the initial evaluation except that we will focus on the areas of concern and compare those to the previous evaluation. 

Most importantly, we will be discussing with you how your pet is doing at home and how you feel they are progressing. 

What is the address?

We are located at 404 Investors Place, Suite 101, Virginia Beach, VA 23452, inside the IBC Independence Business Centre.

https://goo.gl/maps/P4z6WE91utSCDRK97

What kind of equipment do you have?
  • 2 Companion underwater treadmills that can be used flat or with an incline. 
  • Companion class IV LASERS for photobiomodulation therapy
  • Assisi Loop Pulsed Electro Magnetic Field (PEMF) therapy loops – these are also available for rent
  • Respond Systems PEMF bed 
  • Various brands of exercise equipment
  • Therapeutic ultrasound machine
  • Neuromuscular Electric Stimulation units – these are also available for rent
Can I buy medications or supplements at PAWS?

We offer an online pharmacy, and can write prescriptions for your pet’s pain medications, but we do not prescribe other medications such as insulin, antibiotics, etc. – these medications need to be prescribed by your pet’s primary care veterinarian. 

We do carry some supplements in clinic for your purchase: Movoflex, Dasaquin Advanced, Wellactin, Standard Process, as well as Traditional Chinese Veterinary Medicine herbal supplements

Can I stay with my pet during therapy?

We encourage owners to stay with their pets whenever possible. We do need to limit the amount of people in our treatment rooms, as pets can become easily distracted and in order to allow us the room to perform treatments safely and effectively.

****Currently we are still working within our COVID guidelines. We are operating with a curb service approach. Please read here for our COVID guidelines.

What types of payment do you accept?

We currently accept cash, check, Amex/Discover/MC/Visa, CareCredit and Scratchpay. You can choose to pay at each session as your pet comes for treatment, or you can benefit from a discount by prepaying the entire treatment plan at your pet’s first treatment appointment.

  scratchpay

404 Investors Place #101-102
Virginia Beach, VA 23452

404 Investors Place
#101-102
Virginia Beach, VA 23452

757-472-8400 | 757-401-6904

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